ACER SV.WSVAF.A04

AA 3Y On Site (4h) ALTOS R7XX BOOKLET REGION A

Coverage of the service
AcerAdvantage service is valid within the entire European Community plus Switzerland and Norway.

Advantages
- Free Help Desk (without any further charge than the telephone costs) for the entire warranty extension period.
- Priority repair service.
- Right to participate in special offers and promotions.

Particular conditions
All on-site repairs will be made from Monday to Friday, from 9.00 AM to 6.00 PM. Service calls to Call Center must be made within 2.00 PM. Visit Acer website for more details.

Formality of purchase
AcerAdvantage must be purchased and activated within 365 days from the product's purchase date.
The purchase date must be documented by a copy of an invoice or sales receipt.

Parts covered by the service
AcerAdvantage covers all Server or Disk Array part defects that prevent product use. Registered Acer options are included.

Parts not covered by the service
Damages due to negligence or careless use, incorrect maintenance, maintenance by unauthorised personnel, transport in unsuitable packaging, any cause not attributable to manufacturer's defects and small damages such as scratches, scores, etc. derived from routine product use are excluded from service coverage.
The warranty does not cover malfunctions due to viruses or system conflicts due to the installation of drivers or peripherals, data loss for any reason.

In case of breakdown
In case of breakdown, customers who have registered their Server or Disk Array should :
- Contact the Call Center for the necessary controls to determine the nature of the problem and receive pertinent instructions.
- The Call Center agent will send our technician within the time period foreseen by the warranty extension.